Zásady ochrany osobních údajů

Terms Of Service

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?
We are Agrivi. Our address is Kutinska Lipa 24, 44320 Kutina, Croatia. You can contact us by post at the above address, by email at info@agrivi.com or by telephone on +385 44 643 479.
Any enquiries about our use of your personal data should be addressed to the contact details above.

How we use your information
When you use our website
When you submit an enquiry via our website
When you purchase a product from our website
Your rights as a data subject
Your right to complain
Updates to this privacy policy

When you use our website
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

Some of the cookies we use are strictly necessary for our website to function, and without them, our services could not offer the same functionality scope and UX as they do now. That is why allowing the usage of cookies is needed to be able to use the complete functionality of our services. These cookies are shown below.

Cookie Name Purpose Further Information
Authentication cookie Enables automatic login to your account in the browser you have already used to work in your Agrivi account.
Language cookie Remembers your language preferences.
Filter cookie Some pages in our web services have smart filtering of data and they remember the last filter state.
Last activity cookie This cookie enables us to track how often are some parts of our application used, so that we can focus ourselves on optimizing the performances and UX on those modules.

For more information about our use of cookies, please see our cookie policy.

When you submit an enquiry via our website
When you submit an enquiry via our website, we ask you for your name, contact telephone number, email address and some other data about your business.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

Your enquiry is processed by our Customer Support team, and stored in the cloud-based CRM tool we are using.

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them. CRM records are kept for three years after the last contact with you.

When you purchase a product from our website
When you purchase products from us online, we ask you for your name, address, contact telephone number, email address and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We will use your information to verify your credit card details for your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.

We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.

Your information is stored on our website and on our cloud server, both of which are based within the European Union. Your credit card details are passed to a third-party payment processor which is based in the USA and is certified to the EU-US Privacy Shield (which requires effective safeguards for your information). We do not retain your credit card information.

We do not use the information you provide to make any automated decisions that might affect you.

We keep your order information for as long as you are our customer, and two years after your subscription is cancelled.

Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Agency for personal data protection via their website at http://azop.hr/zastita-podataka-hrvatska/ or write to them at:

Agencija za zaštitu osobnih podataka
Martićeva ulica 14
HR - 10 000 Zagreb
Tel. 00385 (0)1 4609-000
Fax. 00385 (0)1 4609-099
E-mail: azop@azop.hr

Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the version number and date of this document each time it is changed.